The Nigeria Civil Aviation Authority (NCAA) has condemned Kenya Airways for the inappropriate treatment of a Nigerian passenger stranded at Nairobi Airport on Monday.
In response to the incident, the NCAA has formally requested that Kenya Airways issue a public apology and compensate the affected passenger for the distress and inconvenience caused by the airline’s officials.
The authority emphasized the importance of respecting passengers' rights and maintaining professional conduct in international air travel.
This was disclosed in a statement issued Tuesday by the NCAA’s spokesperson, Michael Achimugu, after meeting with officials of Kenya Airways in Abuja.
On Monday, PREMIUM TIMES reported that the NCAA and the Management of Kenya Airways were at loggerheads regarding the perceived inhuman treatment dished out to a Nigerian passenger identified as “Gloria Ibukun Omisore” at the Nairobi airport by Kenya Airways officials.
The airline prevented her from boarding due to alleged “visa issues,” which resulted in inconvenience before she eventually returned to Nigeria.