Elon Musk’s SpaceX-owned Starlink has suspended its recent 97% price hike for Nigerian users. The satellite internet provider had increased monthly subscription fees from N38,000 to N75,000, causing backlash from customers.
Starlink also raised the cost of its installation kit for new users from N440,000 to N590,000.
The suspension of the price hike comes after weeks of concerns about affordability, as the service continues to expand in Nigeria, offering high-speed internet across the country.
However, in a message to its subscribers on Thursday, the internet service provider explained that the price increase would be put on hold while it addresses regulatory concerns.
The company, with 24 million internet users, assured customers who had already been charged the increased rate that they would receive a credit.
“Last month, we increased the monthly service price for Starlink in Nigeria to account for inflation, helping us maintain operations and continue delivering reliable service.
“Today, we are temporarily suspending this price increase as we navigate regulatory challenges. We remain committed to providing high-speed internet in Nigeria, but we need regulatory support to make the improvements necessary for a better customer experience.
“Without these approvals, our ability to continue delivering service is at risk,” the company noted.