The Nigerian Civil Aviation Authority (NCAA) has launched a nationwide campaign to educate air travelers and airline operators on their rights and responsibilities. Officially flagged off by Acting Director General Capt. Chris Najomo at the NCAA headquarters in Abuja, the initiative began in Lagos and aims to enhance awareness and compliance across the aviation sector.
Speaking on the awareness campaign, initiated by the NCAA’s Consumer Protection Department, aimed at bridging the gap between passengers and airlines while ensuring adherence to aviation regulations, Capt. Najomo noted the importance of informing passengers and operators about their entitlements and responsibilities.
According to him, “This awareness campaign is to let passengers know their rights and obligations and to ensure airlines uphold their duties. It’s not about always siding with passengers or airlines but ensuring fair treatment for both.
“After two hours of delay, airlines must provide snacks and refreshments. After three hours, passengers are entitled to refunds, either in cash or processed online within two weeks. After four hours, airlines must provide hotel accommodations for overnight delays.”
The DG also urged airlines to communicate potential delays promptly to passengers through SMS or other channels, allowing them to adjust their plans.