The Central Bank of Nigeria (CBN) has called on bank customers to report any challenges encountered while withdrawing cash from bank branches or ATMs starting December 1.
CBN Governor Olayemi Cardoso announced the 2024 Annual Bankers’ Dinner organized by the Chartered Institute of Nigeria (CIBN) in Lagos.
The initiative aims to enhance banking services and ensure seamless cash access for customers.
He urged customers to report through designated phone numbers and email addresses for their respective states.
Mr Cardoso, who was offered a fellowship at the CIBN, said the guidelines would be distributed widely to raise public awareness.
He called for full regulatory compliance by all stakeholders, including Mobile Money Operators and PoS Agents, to promote digital transaction channels and improve service delivery.
“We also recognize the ongoing challenges with cash availability at ATMs, which disproportionately affect ordinary Nigerians.