The Nigerian Civil Aviation Authority (NCAA) has barred Ethiopian Airlines—Africa’s largest carrier—and four other airlines from operating in the country for breaching passenger rights under Part 19 of NCAA regulations.
In a statement released on Friday, the authority emphasized that this regulatory move aims to protect travelers during the busy holiday period, sending a clear message about the importance of adhering to passenger rights.
Ethiopian Airlines is accused of failing to process refunds within stipulated timelines, mishandling and short-landing baggage, and not responding promptly to directives issued by the NCAA.
As a flagship airline in Africa known for its global reach and operational excellence, Ethiopian Airlines’ inclusion in the NCAA’s enforcement action has raised eyebrows.
The NCAA has clarified that even leading international carriers like Ethiopian Airlines are not exempt from regulatory compliance.
“We are committed to protecting passengers and ensuring airlines adhere to the rules,” Michael Achimugu, the NCAA’s Director of Public Affairs and Consumer Protection, said during a press conference in Abuja.